Frequently Asked Questions
Everything you need to know about styling your dream home with Mocka.
What is the estimated delivery time for my furniture order?
Delivery times vary by location. Metro areas typically receive orders within 3-5 business days, while regional deliveries may take 7-10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer a warranty on Mocka products?
Yes, all Mocka furniture comes with a 12-month warranty against manufacturing defects. This ensures peace of mind and guarantees the quality of your home essentials.
What is your return policy if I change my mind?
We offer a 30-day change of mind return policy. Items must be in their original, unassembled packaging. Please note that return shipping costs are the responsibility of the customer for change of mind returns.
Are Mocka products easy to assemble?
Most of our products are designed for easy home assembly. Every item includes a detailed instruction manual and all necessary hardware. You can also download digital copies of assembly guides from our product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free payment options like Afterpay and Zip Pay to help you style now and pay later.
How can I track the status of my shipment?
Once your order is dispatched, we will email you a shipping confirmation containing a unique tracking number and a link to the carrier's website so you can monitor its progress in real-time.